In Admin > Feature Configuration > Feedback > Tickets, configure various elements for Tickets.

1. Ticket – Required Fields

In Feedback > Tickets > Required Fields, configure required fields on the Create and Edit pages.

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2. Ticket – Priority

In Feedback > Tickets > Priority, configure ticket priorities.

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3. Ticket – Ticket Type

In Feedback > Tickets > Ticket Type, configure ticket types.

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4. Ticket – Close Reasons

In Feedback > Tickets > Close Reasons, configure close reasons for tickets.

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