Feature introduction

Project Managers must track, identify, and manage issues during project execution.

In Sanplex Premium, the project module includes a dedicated issue management feature.

Issues refer to problems encountered during the project that are neither risks nor bugs.

Issue types include design issues, program defects, performance issues, version control problems, story additions, story modifications, story deletions, and data issues.

Project Managers must continuously identify and track these issues until they are resolved. This ensures timely processing and closure, preventing any negative impact on project progress.

1. Create issues

Navigate to Project > Other > Issue and click the Create Issue button.

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Select the issue category and fill in the required information.

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After clicking Save, you will automatically return to the "All" issue list.

2. Issue actions

You can confirm, assign, close, or cancel an issue using the buttons in the action column.

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Click the issue title to view its detailed information. You can also import the issue into the Issue Library to serve as an organizational process asset.

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Note: Before importing, you must first create a designated issue library by navigating to Asset Library > Issue Library.