Feedback

2026-01-03 16:43:43
Sanplex Content
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Last edited by WANG JING on 2026-01-03 16:43:43
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Summary : Feedback configuration in Sanplex lets administrators customize required fields, review workflow behavior, close reasons, feedback types, and priority options to standardize intake and handling.

In Admin > Feature Configuration > Feedback, configure various elements for Feedback.

1. Feedback – Required Fields

In Feedback > Feedback > Required Fields, configure required fields on the Create and Edit pages.

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2. Feedback – Review Workflow

In Feedback > Feedback > Review Workflow, configure whether feedback uses a review workflow.

Mandatory review: If mandatory reviewers are configured, feedback submitted by those mandatory reviewers must go through the review workflow regardless of whether the review workflow is enabled.

Within reviewers, you can specify review roles or individual reviewers.

图2

3. Feedback – Close Reasons

In Feedback > Feedback > Close Reasons, configure close reasons for feedback.

图3

4. Feedback – Feedback Types

In Feedback > Feedback > Feedback Types, configure feedback types.

图4

5. Feedback – Priority

In Feedback > Feedback > Priority, configure feedback priorities.

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