Feedback Management

2018-02-23 10:32:22
Renee
2328
Last edited by Renee on 2018-10-26 10:14:43

Feedback management in ZenTao Enterprise is for the after-sales service and technical support of the delivered products. Users with the company, such as customer service staff, can be set up as non-developer users and submit the questions and advice from customers. Developer users can reply to questions submitted,or convert it to a Story/Bug.


1. Privilege settings

Login as Admin and go to Feedback->Permissions. You can set what privilege a non-developer user can have to feedback on certain product.


Click Link Product button, so you can set privileges to feedback the product you allow a non-developer user to have.


2. Create Feedback

Login as non-developer users. Click Create at the upper right of the page to create a feedback.


If Public is checked, all ZenTao enterprise users will the feedback. If not, the feedback is private for the non-developer user. For developer users, only users who have the privileges of the related product can see this feedback.


You can check all the feedback in a list. There are three tabs for you to filter feedback.

  • Wait: all the feedback submitted by yourself and haven't been taken care of.
  • All: all the feedback submitted by yourself
  • Public: all the feedback marked as Public


3. Respond to Feedback

Developer users can check non-developer users' feedback. There are action buttons, Reply, Convert to a Story, and Convert to a Bug, at the right of the feedback.


You can also click the feedback and go to the detailed page of the feedback to respond to it.


3.1 Reply

SCREENSHOT


3.2 Convert to a Story

Click Convert to a Story button and you will be directed to the page to add a story. All the information of the feedback will be automatically filled in the form.

SCREENSHOT


Once it is converted, you can check it in Product->Story. In Source of the Story, you can see that it is converted from Feedback.

SCREENSHOT


You can check the history of actions on the feedback in Feedback detailed page.

SCREENSHOT


3.3 Convert to a Bug


Click Convert to a Bug button and you will be directed to the page to add a bug. All the information of the feedback will be automatically filled in the form.


Once it is converted, you can check it in QA->bug. In Source of the bug, you can see that it is converted from Feedback.


You can check the history of actions on the feedback in Feedback detailed page.


4. View Responded and Closed Feedback

For feedback that has been converted to a story/bug, the feedback will be closed.


Developer user interface

You can check the feedback by Wait, All, Public, To Story, and To Bug tabs.


Non-developer user interface

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